Last Updated: July 31, 2026
Cancellation & Rescheduling Policy
Notice: This policy is subject to final legal authorization.
1. Residential Rescheduling
Clients may reschedule residential service visits at least 4 hours prior to scheduled time via customer care or WhatsApp at no extra charge.
2. Customer Absence on Site
Should technicians arrive and the client is unavailable, our team calls and waits 15 minutes before rescheduling the request for a later slot.
3. Corporate Contract Adjustments
Corporate maintenance & cleaning contracts follow specific notification terms agreed upon inside the finalized signed service agreement.